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Shipping & Returns

Shipping Information

Has my order shipped?

Click here to look up your order and see the shipping status.
 

How do I get my tracking number?

Click here to look up your order and get your tracking number.
 

Do you ship to my country?

We ship to all countries except those with trade sanctions in place with the United States.
 

I live outside the US. Do I have to pay customs fees?

If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
 

Do I have to pay sales tax?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.


Can I change my shipping address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.


Can I change my shipping method?

Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

 

Returns and Cancellations

What is your refund policy?

The Targus US store by Digital River offers a 30-day money back guarantee.

How do I request a refund?

To request a refund, you must look up your order and then use the request a refund option to submit your request.


How do I cancel my order?

If you chose to pay by check or money order and have not yet sent your payment, your order will automatically be cancelled after 30 days.

You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. Click here to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.


When will my credit appear on my credit card?

Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).