• Targus Pocket Modem (PA560U)

     Frequently Asked Questions

    Updated 04/10/01

    • What is the Targus CF 56K Modem?

    • What are the Specifications?

    • Compatibility What are the Hardware & Software requirements?

    • Installation How do I install the Pocket Modem on my Handheld with Pocket PC?

    • Installation  How do I install the Pocket Modem on my Handheld with Windows CE?

    • Troubleshooting -  After inserting the modem, I don't get a response on the screen

    • Troubleshooting -  Modem does not dial out

    • Troubleshooting - Modem does not connect after it has dialed a phone number

    • Troubleshooting - I've connected to the internet, but I can't transmit any data

    • Troubleshooting - I get a transmission error, then the modem disconnects

    • Technical Support How do I get Technical Support ?

    • Warranty  -What is the Warranty on my Pocket Modem Card?

    Q. What is the Targus Pocket Modem Card?

        A.   The Targus Pocket Modem Card is a V.90 56Kbps modem.  It is a CompactFlash CF+ plug-in module for Windows CE-Based Pocket PCs and Handheld PCs.  

     

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    Q. What are the Specifications?

        A.  

    Dimensions:

    3.5" (L) x 1.7" (W) x 0.25" (highest point)

    (88 mm x 42.8 mm x 6.3 mm

    Interface

    CompactFlash I/O (CF) card slot, Type I

    Connector

    RJ-11

    Data Modulation

    ITU V.90 & 56 Flex technology

    ITU V.80 video conference

    33.6 Kbps/31.2 Kbps/V.32/V.23/V.22A A&B/V.21

    Bell 212A and 103

    V.42 LAMP, MNP 2-4, and MNP 10 error correction

    V.42bis and MNP 5 data compression

    Fax Modulation

    ITU-T V.17/V.29 to 14.4 Kbps

    EIA-578 class I & II

    Power Consumption

    Operating Voltage: 3.3v - 5.0v +/- 5% - dual voltage

    Active (Typical): 0.2W

    Environmental Conditions

    Operating:

    Temperature 32° ~ 131° Fahrenheit / 0° ~ 55° Celsius

    Humidity 10 ~ 90%

    Storage

    Temperature - 4° ~ 149° Fahrenheit / - 20° ~ 65° Celsius Humidity 10 ~ 90%

    Certifications

    EMI/EMC Certification: FCC part 15 class B, CE

    Telecom approvals: FCC part 68, CTR21

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    Q. Compatibility What are the System Requirements?

      A. 

    Hardware:

    CompactFlash I/O Slot (Type I)

     

     

    Operating System:

    Windows CE 2.11

    Windows CE 3.0

    Pocket PC

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    Q. Installation How do I install the modem on a handheld using Pocket PC?

        A.   Insert the modem card into the CF slot.

    The Pocket PC automatically detects the card.

    2. Tap Start, then Settings.

    3. At the bottom of the Settings window, tap the Connections tab.

    4. On the Connections screen, tap the Modem icon ( ).

    The Modem Connections screen appears.

    5. Tap New Connection… .

    The Make New Connection screen appears.

    6. In the top box, enter a name for your new connection, such as “Pocket Modem.”

    7. In the Select a modem box, select Targus CF PocketModem 56K.

    8. In the Baud Rate box, type 57600.

    9. Tap Next.

    10. Enter the phone number you want to connect to, then tap Next.

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    Q. Installation How do I install the modem with Windows CE?

        A.  1. Insert the modem card into the Windows CE-based mobile computer.

    The device automatically detects the card.

    2. Select My Handheld PC, Control Panel, System, then Device to check that Slot1 (or Slot2) has the CF 56K modem installed.

    3. To set up a connection to the Internet, select Start, Program, Communications, Remote Networking, Make New Connection.

    4. Select Dial-up connection and follow the instructions on the screen toset up the connection.

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    Q.  Troubleshooting  After inserting the modem, I don't get a response on the screen

        A.   Select My Handheld PC, Control Panel, System, then Device to check that Slot1 (or Slot2) shows the Targus Pocket Modem installed.

    If your unit cannot locate the Pocket Modem

    1. Verify that the card is securely inserted into the slot. If necessary, remove the card and reinsert it.
    2. Check whether there are any other interface cards in your computer that use the same COM port address as your modem. If so, you must set your modem to another COM port address.

    NOTE: On most systems, only two COM ports are available. One of them must be used as either 1 or 3, while the other must be used as 2 or 4. For example, if a mouse is set to COM 1, your modem should be set to COM 2 or COM 4. If the COM port address is OK, continue with the next step

    1. Make sure that the COM port address you use for your modem corresponds to the port selected in the communications software that you are using.

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    Q. Troubleshooting   Modem not dialing out

    A.   First, make sure that your modem responds normally. If you can communicate with the modem using a keyboard, check whether or not the modem is properly connected to the phone line.

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    Q.  Troubleshooting -   My modem dials out but doesn't connect

    A.   One possibility is that your Internet Service Provider may be busy; Try waiting a few moments and redial, or dial another number. 

    Other possibilities are that the phone line is too noisy or the telephone cord is faulty. Test for noise by connecting a regular phone to the line.

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    Q.   Troubleshooting -  I connect to the internet, but can't transmit any data

        A. Check the service parameters and TCP/IP protocol parameters specified by your Internet Service Provider. Use the same parameters to configure your modem connection.

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    Q.   Troubleshooting -  I get a transmission error, then my modem disconnects

        A.  The most likely cause is the telephone line. If the error rate gets too high, the modem disconnects and you need to redial and set up the connection again.  Try using a different phone cord or dialing from another location.

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    Q.    Technical Support How can I get further assistance with my Pocket Modem?

        A.    If you need additional assistance after reading the FAQ information:

    ·           Targus Technical Support for the USB Mobile Port Replicator can be reached at: 1-(800) 283-6325, 8:00am to 8:00pm EST or email: TechSupport@targus.com

          Warranty

    Targus warrants this product to be free from defects in materials and workmanship for five years. If your Targus accessory is found to be defective within that time, Targus will repair or replace it. This warranty does not cover damage from everyday wear and tear, or from transportation by a common carrier. Under no conditions is Targus liable for loss of, or damage to, a computer; nor loss of, or damage to, programs, records, or data; nor any consequential or incidental damages, even if Targus has been informed of the possibility

    Warranty Registration at www.targus.com/product_registration.asp

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